Frequently Asked Questions
Ticketing Questions
Do I need to purchase tickets in advance?
Tickets are available at the Box Office on the day of each show, but we recommend purchasing advance tickets online. The Nash is an intimate venue and many shows sell out.
Are there additional fees to purchase tickets online?
Ticket processing fees partially offset the actual costs The Nash incurs for the processing tickets through an external vendor. Unfortunately, there is no way for us to avoid these costs. While we could raise our ticket prices to include these fees, we prefer to be transparent by disclosing these costs and the fact that they reflect actual direct expenses and are among the lowest service fees of all ticketed entertainment venues.
Why am I getting the message “We were not able to price all your tickets?”
The most common reason for getting that error message is attempting to purchase Student tickets in a Premium seating section.
If I cannot make it to a show, can I get a refund?
All ticket sales are final. A full refund of the purchase price will be given for cancelled events only. Patrons who cannot attend may gift or sell their tickets to friends, or they may officially release their tickets to The Nash in exchange for a donation letter for the face amount of the tickets to be used for tax purposes if The Nash is notified no later than 48 hours prior to the performance.
Do you offer student discounts or promo codes?
Jazz education is one of the cornerstones of The Nash, and we welcome and encourage students to attend our events. We offer 50% discounted pricing for Table and Banquette seats to students 25 years of age or under, or members of ASU's OSHER Lifelong Learning program.
Venue Information
Where is The Nash located?
The Nash is located at 110 E. Roosevelt on the northeast corner of 1st and Roosevelt streets in downtown Phoenix.
Get directions and parking information to plan your visit.
When should I arrive?
The Nash typically sells Reserved Seating tickets, but for General Admission events with first-come seating, it is recommended that you arrive early to ensure desired seats. Doors generally open 60 minutes before showtime. Please join us for a drink or a glass of wine and appetizers before the show.
What is the venue's seating arrangement?
Most events have a combination of table seating, banquettes and bar/counter seating. The ticketed capacity is 108 guests.
View our seating chart for more information.
Does The Nash have a bar?
The Nash offers a selection of low ABV cocktails, full bottles of wine, wine by the glass, and an assortment of craft and draft beers. Check out our complete food and drink menu for more info. Patrons must be 21+ to purchase alcohol.
Does The Nash serve food?
The Nash does not offer dinner service, but we have an assortment of small, shareable plates. Check out our complete food and drink menu for more info. As a courtesy to other patrons, please do not bring outside food or drink into the venue during a performance.
Can I take photos or videos of live performances?
Photo restrictions are set by the individual artists performing at The Nash. As a general rule, we ask that you refrain from flash photography or lighting of any kind, record only short video clips, avoid blocking the view of other guests, and please silence all electronic devices.
CLICK HERE to read our complete photography and videography policy.
Media and professional photographers, please contact us for additional information.
By attending a performance at The Nash, you are entering an area where photography, audio and video recording may occur. Your consent to appear in these recordings and The Nash's subsequent use of marketing materials through publication or distribution is assumed upon entry. A copy of our complete consent form is available at the box office.
Does The Nash have age restrictions?
No. Guests of all ages are welcome at The Nash.
Is The Nash wheelchair accessible?
The Nash is a small venue with limited aisle space and clear access to emergency exits. Nearly all our Table seats can be used for wheelchair access, we ask that you please communicate this through our box office (boxoffice@thenash.org) before the show so that we can have your space ready for you. For Reserved Seating events, we have designated one seat at each of the tables closest to the stage (seats S2 & S3), and one bar seat (Bar 1), as ADA. For General Admission seating, the locations available for accessible seating are the same but may require early arrival to assure accommodation.
CLICK HERE to view our seating map.
General Questions
How can I stay up to date with upcoming shows at The Nash?
The Nash sends out a weekly newsletter to our subscribers to keep them informed of upcoming events. CLICK HERE to subscribe!
Can I rent the venue for my event or party?
You certainly can. The Nash the perfect setting for your next meeting, recital, reception, or special event, with a comfortable capacity of up to 145 guests. Friday, Saturday, and Sunday nights are generally not available for private rentals due to our full slate of live jazz concerts.
Visit our Venue Rental page for more information.
