Frequently Asked Questions
Q: Do I need to purchase tickets in advance?
A: Tickets are available at the Box Office on the day of each show, but we recommend purchasing advance tickets online. The Nash is an intimate venue and many shows sell out.
Buy tickets online here
Q: Are there additional fees to purchase tickets online?
A: Ticket processing fees partially offset the actual costs The Nash incurs for the processing tickets through an external vendor. Unfortunately, there is no way for us to avoid these costs. While we could raise our ticket prices to include these fees, we prefer to be transparent by disclosing these costs and the fact that they reflect actual direct expenses and are among the lowest service fees of all ticketed entertainment venues.
Q: Why am I getting the message “We were not able to price all your tickets?”
A: The most common reason for getting that error message is attempting to purchase Student tickets in a Premium seating section.
Q: Can I take photos or videos of live performances?
A: Photo restrictions are set by the individual artists performing at The Nash. As a general rule, we ask that you refrain from flash photography or lighting of any kind, record only short video clips, avoid blocking the view of other guests, and please silence all electronic devices.
By attending a performance at The Nash, you are entering an area where photography, audio and video recording may occur. Your consent to appear in these recordings and The Nash's subsequent use of marketing materials through publication or distribution is assumed upon entry. A copy of our complete consent form is available at the box office.
Q: Does The Nash have age restrictions?
A: No. Guests of all ages are welcome at The Nash.
Q: If I cannot make it to a show, can I get a refund?
A: All ticket sales are final. A full refund of the purchase price will be given for cancelled events only. Patrons who cannot attend may gift or sell their tickets to friends, or they may officially release their tickets to The Nash in exchange for a donation letter for the face amount of the tickets to be used for tax purposes if The Nash is notified no later than 48 hours prior to the performance.
Q: Do you offer discounted tickets for students?
A: Jazz education is one of the cornerstones of The Nash, and we welcome and encourage students to attend our events. We offer 60% discounted pricing to students 25 years of age or under, or members of ASU's OSHER Lifelong Learning program, in the East and West Row Seats.
Q: How can I stay up to date with what’s happening at The Nash?
A: The Nash sends out a weekly newsletter to our subscribers to keep them informed of upcoming events. CLICK HERE to subscribe!
Q: Can I buy reserved seats?
A: The Nash typically sells Reserved Seating tickets, but for General Admission events with first-come seating, it is recommended that you arrive early to ensure desired seats. Doors generally open 30 minutes before scheduled performance time. Most events are a combination of table seating, row seating and hi-top counter seating. Some special events are row seating only. The capacity, depending upon seating arrangement, is 80 to 116 guests.
Q: Is The Nash wheelchair accessible?
A: The Nash is a small venue with limited aisle space and clear access to emergency exits. We offer a selection of seating options to patrons requiring accessible seating. For Reserved Seating events, wheelchair and motorized chair locations are offered in the West Gallery seats (Rows H-M) and table seating along the west aisle (seats numbered 1 or 2) of tables located in Rows A, B, and C. For General Admission seating, the locations available for accessible seating are the same but may require early arrival to assure accommodation.
CLICK HERE to view our seating map.